Data Scientist / ML Engineer – Remote Support Intelligence

Data Scientist / ML Engineer – Remote Support Intelligence

Remote, Europe preferred

Full-time

Role description

At Tomorrow Things, we’re building intelligent infrastructure for industrial support. Our Remote Support Platform uses AI agents, real-time telemetry, and continuous learning to minimize downtime and maximize efficiency for machine operators.

Role description

We're looking for a Data Scientist / ML Engineer to take this to the next level by driving predictive intelligence, agent learning, and real-time diagnostics.

As a Data Scientist / ML Engineer, you’ll design, develop, and deploy models that enable smarter, faster support — from AI agent optimization to predictive maintenance and multilingual NLP.

  • Develop and refine AI agent models using historical support data and technician feedback

  • Build real-time anomaly detection and diagnostics systems using machine telemetry

  • Design and maintain supervised and reinforcement learning loops for support automation

  • Collaborate with engineering and product teams to integrate models into production

  • Analyze support outcomes, SLA metrics, and satisfaction scores to improve support quality

  • Contribute to Things OS data pipelines and the broader AI/ML platform strategy

What you bring

  • 3+ years in data science or ML engineering roles, ideally in IoT, SaaS, or support platforms

  • Solid Python and ML libraries experience (e.g., PyTorch, TensorFlow, scikit-learn)

  • Experience with NLP (preferably multilingual) and time series modeling

  • Familiarity with edge/cloud connectivity systems and industrial data is a plus

  • Strong communication skills and product-oriented mindset

What we offer

  • Apply machine learning to real-world industrial problems

  • High impact role in a growing AI-focused team

  • Fully remote, flexible work culture with hybrid options in Bonn

  • Competitive compensation including stock options

  • Work with diverse data, from language to telemetry, and shape future capabilities

Verringerung der Ausfallzeiten

Maschinenstillstandszeiten werden durch Fernwartung massiv reduziert.