Technical Service Engineer – Injection Molding Support (f/m/d)

Technical Service Engineer – Injection Molding Support (f/m/d)

Remote, Europe preferred

Full-time

Role description

Tomorrow Things is redefining industrial support through AI-powered remote service. Our platform enables machine operators worldwide to get real-time help via intelligent agents, expert escalation, and multilingual communication.

We work with leading OEMs and operators to reduce downtime, improve OEE, and transform support into a data-driven advantage. At the heart of this model is a human-machine partnership — and we’re looking for seasoned technical minds to make it work.

Role description

As a Technical Service Engineer, you will provide expert-level remote troubleshooting and parameterization support to injection molding machine operators. You'll work in tandem with AI agents, stepping in for advanced problem-solving and decision-making, ensuring that production continues with minimal disruption.

  • Support machine operators via remote tools to resolve technical issues

  • Diagnose root causes of alarms, process deviations, or cycle time anomalies

  • Guide operators through parameter adjustments and setup optimization

  • Document support sessions and contribute to knowledge base entries

  • Collaborate with AI product teams to train and refine support agents

  • Ensure fast and effective communication through the multilingual support interface

  • Interface with OEM service teams when escalation is required

What you bring

  • Strong expertise in injection molding processes and machinery (e.g. Engel, Arburg, KraussMaffei, Sumitomo Demag)

  • 3+ years of hands-on experience in technical service, process engineering, or operator support

  • Solid understanding of hydraulic, electric, and hybrid molding machines

  • Ability to read and analyze parameter sets, cycle logs, and error codes

  • Familiarity with machine interfaces and remote access tools (HMIs, PLC, OPC-UA, VNC, etc.)

  • Clear and structured communication style with operators and internal teams

What we offer

  • Help shape a cutting-edge remote support platform used by global manufacturers

  • Contribute your injection molding expertise to reduce downtime at scale

  • Work remotely while solving real industrial challenges

  • Be part of a growing, mission-driven team focused on sustainable industry

  • Competitive salary, flexibility, and a meaningful role in our AI-human hybrid model

Verringerung der Ausfallzeiten

Maschinenstillstandszeiten werden durch Fernwartung massiv reduziert.