In 2025, machine builders aren’t just expected to deliver high-performance equipment — they’re expected to offer intelligent, digital-ready machines that can evolve with their customers’ operations.
But how do you provide value-added services like remote maintenance, real-time monitoring, or MES integration without building your own cloud infrastructure or hiring a team of software developers?
With Things OS, you don’t have to.
The Pressure to Offer More — Without Doing More
Manufacturing customers are moving fast toward digital transformation. That means OEMs are increasingly being asked for:
Remote access and diagnostics
Faster service and support
Plug-and-play integration into existing IT landscapes
The problem? These expectations traditionally come with long development cycles, high costs, and complex infrastructure.
Things OS eliminates this complexity by giving you a ready-to-use platform and a suite of plug-and-play Things Apps — purpose-built to solve real-world problems for machine builders and operators.
Launch Services with Zero Development: Introducing the Things Apps
Each Things App is designed to address a specific challenge in today’s manufacturing environment. No coding, no system integrators — just immediate value and new revenue potential.
Here’s how you can start delivering services from day one:
Things Support
Enable secure, remote maintenance — instantly.
For OEMs and operators alike, on-site service can be costly, time-consuming, and slow. Things Support changes that by allowing your technicians to securely mirror the machine’s HMI from anywhere. Whether it's for diagnostics or troubleshooting, remote assistance is now a standard feature of your machine — not an afterthought.
What it offers:
Remote HMI mirroring for real-time support
Secure VPN tunnels that close automatically after use
Compatibility with all control systems — no lock-in
Benefits for machine builders:
Enable 2nd level support without custom development
Reduce on-site service visits and associated costs
Deliver a modern, digital support experience
Benefits for machine operators:
Faster issue resolution
Reduced downtime and maintenance costs
Fully secure and temporary connections during support
Things Agent
Automated 1st level support, powered by AI.
Some machine issues happen repeatedly — and the answers are already known. Things Agent provides operators with a 24/7 AI chatbot trained on your documentation and service knowledge. It delivers fast, accurate responses, and reduces the load on your support teams.
What it offers:
AI-driven answers to frequently occurring issues
Trained on OEM-specific material and use cases
Future-ready with multilingual support capabilities
Benefits for machine builders:
Reduce incoming service requests
Free up your technical staff for more complex support
Scale support easily across more customers and regions
Benefits for machine operators:
Immediate, on-demand help — no need to wait or call
Reduced production delays from common issues
Seamless escalation to 2nd level support if needed
Things Control
Secure, remote access to global machine fleets.
For customers operating across multiple locations, remote access is no longer a luxury — it’s a necessity. Things Control enables centralized oversight and parameter adjustments from anywhere in the world, helping customers maintain consistent standards and performance.
What it offers:
Remote access to machines over LTE
Easy synchronization of setpoints across facilities
No complex IT integration required
Benefits for machine builders:
Offer digital value that scales with customer operations
Differentiate your machines with built-in remote access
Allow customers to activate this functionality independently
Benefits for machine operators:
Reduce setup time across sites
Maintain quality control across production lines
Gain secure access without adding complexity
Things MES
Plug-and-play MES integration — with no integrator required.
Connecting machines to MES systems is critical — but also expensive and time-intensive. Things MES eliminates the need for third-party integrators by offering one-click connectivity to any MES platform, based on the data model of the Things Twin.
What it offers:
Native MES compatibility, including EUROMAP77
One-click setup — no manual integration
Works seamlessly with Things Twin
Benefits for machine builders:
Provide a standard MES interface out of the box
Reduce integration overhead for your customers
Add value to every new machine you sell
Benefits for machine operators:
Save thousands in integration costs
Commission machines faster after delivery
Avoid relying on separate service providers
Recurring Revenue, Without the Overhead
The best part? You’re not just offering value — you’re opening new revenue streams.
With Things OS as your foundation, you can participate in the sale and usage of Things Apps without building your own infrastructure or software product. This means:
A shorter time to market for new offerings
A way to differentiate in a competitive field
Long-term customer relationships with recurring revenue potential
You Focus on What You Do Best. We’ll Handle the Rest.
You build great machines. We make them intelligent, connected, and service-ready — right out of the box.
With Things OS and the Things Apps, you can:
Deliver digital services immediately
Reduce the cost and complexity of support
Offer a better experience to your customers
No development, no integration, no added complexity. Just digital capabilities that help you stand out.
Ready to Offer Digital Services Without Becoming a Software Company?
👉 Book a short intro session with our team
English-speaking representative | German-speaking representative
👉 Try Things OS free for 3 months
Get started here
