Tomorrow Things
Tomorrow Things is transforming industrial service through AI-powered, multilingual, and secure remote support. Our Remote Support Platform leverages intelligent agents, expert escalation, and real-time telemetry to provide seamless assistance for machine operators globally — reducing downtime, support costs, and environmental impact.
Trusted by OEMs and backed by top investors, we are building the next generation of industrial intelligence.
Role description
As a Technical Service Manager, you will lead the delivery and evolution of our AI-human hybrid service model. You’ll be responsible for orchestrating end-to-end support operations, optimizing workflows, and ensuring top-tier customer satisfaction across industrial environments.
Lead operational performance of our AI-augmented remote support system
Manage technician teams and coordinate escalations from AI to human experts
Ensure SLA compliance, rapid response, and high customer satisfaction
Continuously refine support workflows and tools in collaboration with AI/Product teams
Represent the service organization to key OEM and operator clients
Deliver training and feedback mechanisms that enhance AI learning loops
Engage with multilingual service tooling and Things OS telemetry systems
What you bring
4+ years in technical service management, support engineering, or field service
Domain knowledge in at least one of the following industrial verticals is required:
Injection molding
CNC machinery
Packaging
Experience managing support teams or service delivery in industrial/OEM contexts
Familiarity with support platforms (CRMs, ticketing systems) and remote access tools
Understanding of industrial connectivity (e.g., OPC-UA, MQTT) is a plus
Excellent coordination, communication, and customer-facing skills
Why join Tomorrow Things?
Drive the transformation of industrial support through AI and automation
Work with a mission-driven team solving real-world operational challenges
Remote-first setup with optional hybrid in Bonn
Competitive salary, stock options, and growth opportunities
Collaborate with experts across AI, product, and industrial tech
Interested in this opportunity?
Then please apply via hr@tomorrowthings.com.
Let’s build tomorrow’s factories, today.