Service Excellence with

Things Support

Things Support is a Things OS app that enables structured remote machine service, reducing the need for on-site visits.

Benefits

OEMs

Distributors

Factories

Fewer support cases

AI automatically resolves recurring issues and handles common service requests efficiently.

Full visibility of service KPIs

Things Support brings transparency to the entire service process and aggregates critical KPIs across operations,

Reach new markets

Easily expand into new regions with a scalable and cost-efficient service setup.

Benefits

OEMs

Distributors

Factories

Fewer support cases

AI automatically resolves recurring issues and handles common service requests efficiently.

Full visibility of service KPIs

Things Support brings transparency to the entire service process and aggregates critical KPIs across operations,

Reach new markets

Easily expand into new regions with a scalable and cost-efficient service setup.

2nd-level support

HMI screensharing

OEMs and partner technicians can connect remotely to resolve issues quickly and securely. No travel is required.

Remote access

to the machine’s user interface (HMI)

Remote access

to the machine’s user interface (HMI)

Massive cost savings

No on-site visit and travel needed

Massive cost savings

No on-site visit and travel needed

Only with approval

Secure access with your permission

Only with approval

Secure access with your permission

3rd-level support

Over the air updates

Push OEM machine or controller software updates over the air to machines in the field. Enable global rollout quickly and seamlessly.

Less on-site trips

Reduce expert involvement during initial setup

Less on-site trips

Reduce expert involvement during initial setup

Deploy and scale

Ship software as OEM or upgrade control systems easily

Deploy and scale

Ship software as OEM or upgrade control systems easily

Minimal downtime

Through updates scheduled during production stops

Minimal downtime

Through updates scheduled during production stops

Ticket system

All service requests are consolidated in a ticket portal for your service technican.

Boost speed

Speed up ticket creation and processing for minimal resolution times

Boost speed

Speed up ticket creation and processing for minimal resolution times

Streamlined service

A single source of truth and efficient management of service personnel

Streamlined service

A single source of truth and efficient management of service personnel

Real-time translation

Multilingual communication, without language barriers

Real-time translation

Multilingual communication, without language barriers

Service KPI dashboard

The KPI dashboard consolidates your service process, showing key metrics.

Know what matters

Key KPI tracking, e.g., total/open tickets, average resolution time, total downtime

Know what matters

Key KPI tracking, e.g., total/open tickets, average resolution time, total downtime

See more

Centralized transparency across the OEM’s end-to-end service process, including integrated partners

See more

Centralized transparency across the OEM’s end-to-end service process, including integrated partners

Data to decisions

Transform service metrics into actionable service process improvements

Data to decisions

Transform service metrics into actionable service process improvements

Things OS

Things Support

Things Twin

Things Gateway

CONTACT SALES

Support

Twin

Gateway

CONTACT SALES