If you, as a machine builder, want to offer Things Support as a remote maintenance solution to your customers, you’ll need to complete an initial setup once.
01
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Generate your OEM certificate
At the beginning, please provide your Account Manager at Tomorrow Things with an overview of all machines that are to be maintained via Things Support. The list must include the following information:
Customer name
Machine serial number
Gateway ID (see the sticker on the gateway itself and on the outer packaging)
Appoint an employee or administrator in your company to receive the OEM certificate. This person will be responsible for managing the VPN access for your service technicians and distributing it within your organization. Please note that the OEM certificate represents very sensitive data.
We then generate your OEM certificate and provide it to you in a secure way, e.g. by registered post, as a PGP key or in a legally secure e-mail.
02
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Administration of VPN configurations for service technicians
If you have received the OEM certificate as an administrator, you can use it to log in to the support management of Things Support.
Now generate the VPN configurations for the desired number of service technicians in your company. A separate VPN configuration will be created for each individual employee.
If needed, you can also create machine groups and assign them to the generated VPN configurations. This ensures that specific service technicians can only access the machines they are responsible for.
You can then download the VPN configurations and distribute them to the respective service technicians via a secure method.
03
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Import of the service technician-specific VPN configuration
After your service technicians has received their VPN configuration, they can open it in Things Support (click on "Add Configuration"). They are now ready to receive service cases for the machines assigned to them and handle them via remote maintenance.
